http://www.faithpromiseweb.com/support/ Technical Support for the iCampus of Faith Promise Church en-US Sat, 31 Jul 2010 04:46:15 +0000 http://bbpress.org/?v=1.0.2 q http://www.faithpromiseweb.com/support/search.php http://www.faithpromiseweb.com/support/topic/video-problems#post-5 Sun, 08 Nov 2009 11:35:29 +0000 Kyle 5@http://www.faithpromiseweb.com/support/ <p>Also, if you're running any memory-consuming programs, that may slow down your computer and keep the video from playing smoothly. You may want to close those programs to see if that helps. </p> http://www.faithpromiseweb.com/support/topic/chat-room-problems#post-4 Thu, 29 Oct 2009 16:30:40 +0000 Kyle 4@http://www.faithpromiseweb.com/support/ <p>If you are having problems with the Lobby Chat area of the Internet Campus, ome of the suggestions below may be helpful:</p> <ol> <li>Try refreshing the page. Sometimes that will resolve the problem. </li> </ol> <p> If you are still having problems, please let us know by filling out the <a href="http://www.faithpromise.org/icampus" rel="external">Communication Card</a> and giving us that information. </p> http://www.faithpromiseweb.com/support/topic/sound-problems#post-3 Thu, 29 Oct 2009 16:26:05 +0000 Kyle 3@http://www.faithpromiseweb.com/support/ <p>If you are having problems hearing sound on the iCampus video, some of the suggestions below may be helpful:</p> <ol> <li>Try turning up the volume on your speakers. </li> <li>Try turning up the volume on your computer system. </li> <li>The range of sound available from most laptops and some computer speakers is somewhat limited, so you may want to try headphones to see if that helps with sound amplification. </li> </ol> <p>If none of those options work, please let us know by filling out the <a href="http://www.faithpromise.org/icampus" rel="external">communication card</a> and letting us know about the problem. </p> http://www.faithpromiseweb.com/support/topic/video-problems#post-2 Thu, 29 Oct 2009 14:58:37 +0000 Kyle 2@http://www.faithpromiseweb.com/support/ <p>Because of the size of video files, you may not be able to see the video unless you have a fairly fast internet connection. If you do have a fast internet connection and are still having problems viewing the iCampus video, some of the suggestions below may be helpful:</p> <ol> <li>Most of the time the problem can be resolved by simply refreshing your browser.</li> <li>If that doesn't work, try resetting your DSL or cable modem. This can be done by turning it off for a minute and then turning it back on (once you turn it back on, it may take a minute or so for it to start working again). </li> <li>Make sure that you have the latest version of Flash installed for your browser. You can download it for free <a href="http://get.adobe.com/flashplayer/" rel="external">here</a>. </li> <li>If you're using Internet Explorer, you can try using a different browser such as <a href="http://www.mozilla.com/en-US/firefox/" rel="external">FireFox</a> or <a href="http://www.apple.com/safari/" rel="external">Safari</a> (you may have to re-install the Flash Player). </li> <li>If none of these suggestions help, please submit your browser information to us by filling out this <a href="http://www.faithpromise.org/browserTest/" rel="external">short form</a>. </li> </ol>